Most property owners are forced to choose between scale or service. National management companies offer powerful systems, large guest care teams, sophisticated pricing and deep performance data - but often struggle with local presence and hands-on care. Local companies excel at on-the-ground operations, but can be limited in scale and technology.
Our partnership with Houst - one of Europe's largest Airbnb management companies - brings the best of both together. It now covers Liverpool, Manchester and Stoke-on-Trent, with more locations following.
Why this partnership matters
Short-letting at scale is hard. It takes serious technology to price dynamically, distribute across 16+ platforms and respond to guests 24/7 - and it takes real people on the ground to clean, inspect and care for each property. Very few companies do both well. This partnership is built to.
What Houst brings
Houst provides the national-scale infrastructure that powers performance: advanced pricing and revenue management that adjusts daily, dedicated guest care teams operating seven days a week, optimised distribution across every major booking platform, purpose-built performance reporting, and structured maintenance workflows with clearer approvals.
| Capability | Delivered by | What it means for you |
|---|---|---|
| Dynamic pricing | Houst | Rates adjust daily to maximise occupancy and revenue |
| Guest communication | Houst | 24/7 support across all platforms at national scale |
| Cleaning & linen | Truestays | Local teams to hotel standard, every changeover |
| Inspections & QC | Truestays | Regular on-the-ground property checks |
| Maintenance | Truestays | Local tradespeople, fast response |
What Truestays does locally
Your property is still managed by a local team who understands the area, the market and the property itself. That includes professional cleaning and linen management, regular inspections and quality control, local maintenance coordination, property presentation and setup, and direct owner communication and support.
"I get the professionalism of a big operator but my property is actually looked after by people who live down the road. Best of both worlds."
- Sarah K, Liverpool landlord
How performance compares
Properties managed under the partnership typically see stronger occupancy, higher nightly rates and fewer issues than self-managed listings. The combination of data-driven pricing and consistent local care is hard to replicate on your own.
Is this partnership right for your property?
If your property is in Liverpool, Manchester or Stoke-on-Trent and you want a fully managed service with national-scale systems behind it, this partnership is a strong fit. Request a free valuation and we'll show you exactly what your property could earn.
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